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Personal Data

KIRIAKOS HATZOPOULOS S.A. respects the privacy and security of your personal data. This policy explains what information we collect through our e-shop, how we use it, how we protect it, and what rights you have.

Data Controller Information

The data controller is KYRIAKOS HATZOPOULOS S.A., headquartered at 22 THESSALONIKIS & 15 KLIMANOGLOU, NEA FILADELFIA

Contact email: support@e-hatzopoulos.gr

Contact phone number: +302130992300.

Data We Collect

When you use our e-shop, we collect the following data:

  • Account/registration details: first name, last name, email, password (in encrypted form).
  • Order details: shipping/billing address, phone number, payment details.
  • Communication data: messages sent via the contact form or chat.
  • Technical data: IP address, cookies, browsing data.

Purposes of Processing

We use your data exclusively for:

  • Fulfilling and shipping your orders.
  • Issuing invoices and complying with tax obligations.
  • Communicating regarding your order or providing customer support.
  • Informing you about new products, offers, and news (provided you have given your consent).
  • Ensuring the security and improvement of our e-shop services.

The processing of your personal data is based on:

  • Contract fulfillment (e.g., order processing).
  • Compliance with legal obligations (e.g., accounting and tax requirements).
  • Legitimate interest (e.g., website security).
  • Consent (e.g., for newsletters and marketing).

Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes of processing or as required by law.

For example:

  • order data is retained for up to 10 years for tax purposes,
  • communication data is retained for a reasonable period of time until the request is completed.

After this period expires, the data is deleted or anonymized.

Disclosure to Third Parties

Your data may be disclosed to third parties only when necessary, such as:

  • To partner courier companies for the delivery of orders.
  • To payment providers (e.g., banks, online payment systems).
  • To technical service providers (e.g., web hosting, analytics services).
  • To accounting and law firms for compliance purposes.

In certain cases, data may be transferred outside the European Economic Area (e.g., through services such as Google or Meta), in accordance with the provisions of the GDPR and with appropriate safeguards.

We do not sell or share your data for commercial purposes.

Your Rights

Under the GDPR, you have the following rights:

  • Access to your personal data.
  • Rectification or erasure of your data.
  • Restriction or objection to processing.
  • Data portability.
  • Withdrawal of consent for processing (where processing is based on consent).

To exercise your rights, please contact support@e-hatzopoulos.gr.

Data Security

We take all necessary technical and organizational measures (SSL, firewall, restricted access) to protect your personal data from loss, alteration, or unauthorized access.

Cookies

Our website uses cookies to function and improve the user experience, as well as for statistical and advertising purposes.

Cookies are categorized as:

  • Necessary (functional)
  • Statistical (analytics)
  • Advertising (marketing)

For more information regarding the use of cookies and their management, please refer to the Cookie Policy..

Policy Updates

This Policy may be updated from time to time. Any changes will be posted on our website with an updated date.